Customer Satisfaction Survey

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Your Name (required)

Your service technician name (not required)

Phone representative name (not required)

Your Email (required)

1. What is your overall satisfaction rating with our company?
 5 - Very Satisfied  4 - Somewhat Satisfied  3 - Neither Satisfied Nor Dissatisfied  2 - Somewhat Dissatisfied  1 - Very Dissatisfied

2. How satisfied were you with our repair service?
 5 - Very Satisfied  4 - Somewhat Satisfied  3 - Neither Satisfied Nor Dissatisfied  2 - Somewhat Dissatisfied  1 - Very Dissatisfied

3. How satisfied were you with our phone representative?
 5 - Very Satisfied  4 - Somewhat Satisfied  3 - Neither Satisfied Nor Dissatisfied  2 - Somewhat Dissatisfied  1 - Very Dissatisfied

4. How satisfied were you with our repair tech?
 5 - Very Satisfied  4 - Somewhat Satisfied  3 - Neither Satisfied Nor Dissatisfied  2 - Somewhat Dissatisfied  1 - Very Dissatisfied

5. How satisfied were you with the quality of our work?
 5 - Very Satisfied  4 - Somewhat Satisfied  3 - Neither Satisfied Nor Dissatisfied  2 - Somewhat Dissatisfied  1 - Very Dissatisfied

6. Would you recommend us to others?
 1.Definitely 2. Probably 3. Might or might not 4. Probably not 5. Definitely not 6. N/A

7. How professional is our company?
 1.Extremely professional 2. Extremely professional 3. Moderately professional 4. Slightly professional 5. Slightly professional 6. N/A

8. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
 1.Much more reasonable 2. Somewhat more reasonable 3. Somewhat more reasonable 4. About as reasonable 5. Slightly less reasonable 6. Somewhat less reasonable 7. Much less reasonable

Anything else you would like to add?